Can Internal Control Components Influence Internal Customer Satisfaction? An Applied Study in a Shared Service Centre

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Can Internal Control Components Influence Internal Customer Satisfaction? An Applied Study in a Shared Service Centre

This study examined whether internal control components can influence internal customer satisfaction in a shared service centre of a company in Malaysia. Specifically, five internal control components based on the COSO framework were chosen: control environment, risk assessment, control activities,...

وصف كامل

التفاصيل البيبلوغرافية
الحاوية / القاعدة:	Management and Accounting Review
المؤلف الرئيسي:	Muhammad K.; Rafi R.H.M.; Ghani E.K.; Sukmadilaga C.
التنسيق:	مقال
اللغة:	English
منشور في:	Universiti Teknologi Mara 2024
الوصول للمادة أونلاين:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85214253388&doi=10.24191%2fMAR.V23i02-10&partnerID=40&md5=8a0a918b7017fad4eab64de03e32d15d

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