Can Internal Control Components Influence Internal Customer Satisfaction? An Applied Study in a Shared Service Centre
This study examined whether internal control components can influence internal customer satisfaction in a shared service centre of a company in Malaysia. Specifically, five internal control components based on the COSO framework were chosen: control environment, risk assessment, control activities,...
| Published in: | Management and Accounting Review |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi Mara
2024
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85214253388&doi=10.24191%2fMAR.V23i02-10&partnerID=40&md5=8a0a918b7017fad4eab64de03e32d15d |