Service quality in two-and three star hotels: Empirical evidence in Malaysian hotel industry
Hotel sector is regarded as one of the most competitive service sectors because of the big number of players in the sector. Thus, to stay competitive, hotels have to regard customer satisfaction as their ultimate goal. However, a question arises as whether lower rated hotels in Malaysia are also con...
| 出版年: | Advances in Business and Management |
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| 第一著者: | |
| フォーマット: | Book chapter |
| 言語: | English |
| 出版事項: |
Nova Science Publishers, Inc.
2011
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| オンライン･アクセス: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85060150067&partnerID=40&md5=9c0af1650ca789485a07f9fe7240c602 |