Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction

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Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction

Purpose: The purpose of this paper is to examine the factors influencing passenger adoption and behaviour of self-service technology (SST) in airports. This study adopted the Theory Acceptance Model (TAM) and extended the model by including the need for human interaction (NI) construct in the study...

書誌詳細
出版年:	Heliyon
第一著者:	2-s2.0-85076018851
フォーマット:	論文
言語:	English
出版事項:	Elsevier Ltd 2019
オンライン･アクセス:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85076018851&doi=10.1016%2fj.heliyon.2019.e02960&partnerID=40&md5=dfe43e0db82083bc91a3683f2d041248

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