Low-Cost Queuing Management System for Health Clinic

• Published in: IEACon 2021 - 2021 IEEE Industrial Electronics and Applications Conference
• Main Author: 2-s2.0-85124565203
• Format: Conference paper
• Language: English
• Published: Institute of Electrical and Electronics Engineers Inc. 2021
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85124565203&doi=10.1109%2fIEACon51066.2021.9654582&partnerID=40&md5=62960fe83612e44600fa72da65d74f31

Queuing is a mechanism where one must wait in line to be handled from one point to another for their turn. However, without proper queuing tools yet expensive, the waiting time could increase especially in healthcare services while waiting for the treatment. The number of patients increased especially in peak time can contribute to the long waiting time in the healthcare area. The purpose of this project is to propose a low-cost queuing system. The system will manage the queuing process to prevent the healthcare services especially Health Clinic from being crowded and reduced the waiting time. This system is based on Ionic App for the application development and Firebase database to store the real-time data. The entire system is controlled by the Ionic App and can be accessed using a smartphone by downloading the APK file. The reason behind this project is from the observation, a lot of time was consumed during queuing at the Health Clinic while waiting for their turn. Some of the Health clinics still using the manual ticketing queuing system. This results in a long waiting time and overcrowds the small waiting area. Thus, this project will benefit both sides where Health Clinic can organize their queuing management system at a lower cost and reduce patients from longer waiting time during peak hours without physically being at the clinic. © 2021 IEEE.