MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in th...
| 发表在: | Journal of Business Logistics |
|---|---|
| 主要作者: | |
| 格式: | 文件 |
| 语言: | English |
| 出版: |
Wiley-Blackwell
2007
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| 在线阅读: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-44849138004&doi=10.1002%2fj.2158-1592.2007.tb00062.x&partnerID=40&md5=9591ca9f7a78c7383ebe72c785af831c |