MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS

MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS

Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in th...

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Published in:Journal of Business Logistics
Main Author: 2-s2.0-44849138004
Format: Article
Language:English
Published: Wiley-Blackwell 2007
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-44849138004&doi=10.1002%2fj.2158-1592.2007.tb00062.x&partnerID=40&md5=9591ca9f7a78c7383ebe72c785af831c
id Rafiq M.; Jaafar H.S.
spelling Rafiq M.; Jaafar H.S.
2-s2.0-44849138004
MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
2007
Journal of Business Logistics
28
2
10.1002/j.2158-1592.2007.tb00062.x
https://www.scopus.com/inward/record.uri?eid=2-s2.0-44849138004&doi=10.1002%2fj.2158-1592.2007.tb00062.x&partnerID=40&md5=9591ca9f7a78c7383ebe72c785af831c
Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in the context of the third-party logistics industry in the UK. The 3PL setting was considered a logical progression for testing the instrument versus the original in-house logistics service provider. The study is based on a cross sectional mail survey of the customers of third-party logistics service providers. 2007 Council of Supply Chain Management Professionals
Wiley-Blackwell
7353766
English
Article
author 2-s2.0-44849138004
spellingShingle 2-s2.0-44849138004
MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
author_facet 2-s2.0-44849138004
author_sort 2-s2.0-44849138004
title MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
title_short MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
title_full MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
title_fullStr MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
title_full_unstemmed MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
title_sort MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
publishDate 2007
container_title Journal of Business Logistics
container_volume 28
container_issue 2
doi_str_mv 10.1002/j.2158-1592.2007.tb00062.x
url https://www.scopus.com/inward/record.uri?eid=2-s2.0-44849138004&doi=10.1002%2fj.2158-1592.2007.tb00062.x&partnerID=40&md5=9591ca9f7a78c7383ebe72c785af831c
description Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in the context of the third-party logistics industry in the UK. The 3PL setting was considered a logical progression for testing the instrument versus the original in-house logistics service provider. The study is based on a cross sectional mail survey of the customers of third-party logistics service providers. 2007 Council of Supply Chain Management Professionals
publisher Wiley-Blackwell
issn 7353766
language English
format Article
accesstype
record_format scopus
collection Scopus
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