MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in th...
| Published in: | Journal of Business Logistics |
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| Main Author: | |
| Format: | Article |
| Language: | English |
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Wiley-Blackwell
2007
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-44849138004&doi=10.1002%2fj.2158-1592.2007.tb00062.x&partnerID=40&md5=9591ca9f7a78c7383ebe72c785af831c |
| Summary: | Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in the context of the third-party logistics industry in the UK. The 3PL setting was considered a logical progression for testing the instrument versus the original in-house logistics service provider. The study is based on a cross sectional mail survey of the customers of third-party logistics service providers. 2007 Council of Supply Chain Management Professionals |
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| ISSN: | 7353766 |
| DOI: | 10.1002/j.2158-1592.2007.tb00062.x |