Analysis of airline customer satisfaction using data mining techniques

QR Code

Analysis of airline customer satisfaction using data mining techniques

Airline customer satisfaction is an important indicator to measure whether passengers are satisfied with services provided such as inflight services and airport services. Wide research has been done in the previous literature, however, there are inconsistent findings regarding the crucial services t...

Full description

Bibliographic Details
Published in:	AIP Conference Proceedings
Main Author:	2-s2.0-85203168951
Format:	Conference paper
Language:	English
Published:	American Institute of Physics 2024
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85203168951&doi=10.1063%2f5.0223954&partnerID=40&md5=114dd38b7a270328fba3d4bc4a7df5e3

Similar Items

Analysis of airline customer satisfaction using data mining techniques
by: Mohd Rozaini N.A.A.; Abd Talib N.F.A.; Ul-Saufie A.Z.; Ibrahim N.; Jamil S.A.M.; Ul-Saufie A.Z.
Published: (2024)

Annual workers' income prediction using data mining techniques
by: Yahaya M.S.; Hasbullah M.H.; Jamil S.A.M.; Ul-Saufie A.Z.; Ibrahim N.
Published: (2024)

Predicting Student Drop-Out in Higher Institution Using Data Mining Techniques
by: 2-s2.0-85086722625
Published: (2020)

Supervised data mining approach for predicting student performance
by: 2-s2.0-85073562534
Published: (2019)

Discovering Time Management Strategies in Learning Processes Using Process Mining Techniques
by: 2-s2.0-85072948958
Published: (2019)

Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction
by: 2-s2.0-85141395864
Published: (2023)

Discovering Time Management Strategies in Learning Processes Using Process Mining Techniques
by: Ahmad Uzir N.; Gašević D.; Matcha W.; Jovanović J.; Pardo A.; Lim L.-A.; Gentili S.
Published: (2019)

A data mining approach for classification of traffic violations types
by: Othman N.A.; Foozy C.F.M.; Mustapha A.; Mostafa S.A.; Palaniappan S.; Kashinath S.A.
Published: (2021)

The Best Malaysian Airline Companies Visualization through Bilingual Twitter Sentiment Analysis: A Machine Learning Classification
by: 2-s2.0-85128946535
Published: (2022)

Assessing customer satisfaction on service quality of Light Rail Transit (LRT) transportation in Malaysia
by: 2-s2.0-85191975541
Published: (2024)

Traffic Response System Based on Data Mining and Internet of Things (Iot) For Preventing Accidents
by: 2-s2.0-85135489847
Published: (2022)

COVID-19 Safety and Preventive Measures and Social Norms: How It Shaped Airlines Passengers' Trustworthiness
by: 2-s2.0-85133831797
Published: (2022)

Customer data security and theft: a Malaysian organization’s experience
by: 2-s2.0-85061374825
Published: (2019)

Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs
by: 2-s2.0-85081560973
Published: (2020)

Can Internal Control Components Influence Internal Customer Satisfaction? An Applied Study in a Shared Service Centre
by: Muhammad K.; Rafi R.H.M.; Ghani E.K.; Sukmadilaga C.
Published: (2024)

The evaluation of customer satisfaction on service delivery by post office in Malaysia: A service quality and service feature perspective
by: Mansor N.; Daud R.; Zakaria Z.; Daud N.M.
Published: (2011)

Openness to experience-A moderator between social commerce success factors and customer satisfaction relationship: Facebook brand page platform
by: 2-s2.0-85113739732
Published: (2018)

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country
by: 2-s2.0-85112557199
Published: (2021)

A social media mining using topic modeling and sentiment analysis on tourism in Malaysia during COVID19
by: Deraman N.A.; Buja A.G.; Samah K.A.F.A.; Jono M.N.H.H.; Isa M.A.M.; Saad S.
Published: (2021)

Classification of customer feedbacks using sentiment analysis towards mobile banking applications
by: 2-s2.0-85136259803
Published: (2022)

Improving transformer failure classification on imbalanced DGA data using data-level techniques and machine learning
by: Azmi, et al.
Published: (2025)

Customers’ Opinions on Mobile Telecommunication Services in Malaysia using Sentiment Analysis
by: Rahim M.R.A.; Mahmud Y.; Abdul-Rahman S.
Published: (2021)

An exploration of bitcoin mining practices: Miners’ trust challenges and motivations
by: Khairuddin I.E.; Sas C.
Published: (2019)

Association rule mining for identification of port state control patterns in Malaysian ports
by: 2-s2.0-85092384345
Published: (2021)

Intranet usage, managerial satisfaction and performance impact: An empirical analysis
by: Norzaidi M.D.; Chong S.C.; Salwani M.I.
Published: (2009)

Customer retaliatory complaining: An extension of customer complaining behaviour (CCB)
by: Ishar N.I.M.; Roslin R.M.
Published: (2016)

Obligation and Prohibition Norms Mining Algorithm for normative multi-agent systems
by: Mahmoud M.A.; Ahmad M.S.; Ahmad A.; Yusoff M.Z.M.; Mustapha A.; Hamid N.H.A.
Published: (2013)

Investigating the Customer’s Intention to Use Islamic Personal Financing
by: Aziz N.I.M.; Zakaria S.H.; Othman H.; Anas A.S.; Kadir A.H.A.; Ahmad N.A.
Published: (2025)

The Relationship Between Service Quality and Occupants' Satisfaction: A Mixed-Use Building
by: 2-s2.0-85150304323
Published: (2023)

Accumulation of Fe-Al by Scirpus grossus Grown in Synthetic Bauxite Mining Wastewater and Identification of Resistant Rhizobacteria
by: 2-s2.0-85020738235
Published: (2017)

Efficient Pavement Crack Detection and Classification Using Custom YOLOv7 Model
by: 2-s2.0-85151442702
Published: (2023)

Acceptance Of Ddkoin Blockchain Using Utaut Model: A Customer Perspective Approach
by: 2-s2.0-85143801624
Published: (2023)

Application of chemometric techniques to colorimetric data in classifying automobile paint; [Aplikasi Teknik-Teknik Kimometrik untuk Data Kolorimetrik bagi Pengkelasan Cat Kereta]
by: 2-s2.0-84939518824
Published: (2015)

The Determinants of Students’ Satisfaction and Continuance Intention to Use Microsoft Teams as an Online Learning Platform
by: 2-s2.0-85218144730
Published: (2024)

Precursors to visitors' satisfaction with a travel destination
by: 2-s2.0-84878967991
Published: (2013)

Quantifying carbon pool in ex-mining lake-converted constructed wetlands of Paya Indah Wetlands, Selangor, Malaysia
by: 2-s2.0-85184248890
Published: (2024)

Computational visualization of customer mood using affective space model approach
by: Kamaruddin N.; Handayani D.; Wahab A.
Published: (2017)

The Mediating Role of Customer Trust in Affecting the Relationship between Online Shopping Factors and Customer Purchase Decision
by: Othman A.K.
Published: (2021)

Performance of repair pre-damaged RC columns using steel straps tensioning techniques (SSTT) confinement: experimental data and modelling
by: Mohd Apandi N.; Ahmad Zailani W.W.; Chin C.-L.; Ma C.-K.
Published: (2025)

Estimating feature extraction changes of Berkelah Forest, Malaysia from multisensor remote sensing data using and object-based technique
by: Rozali S.; Abd Latif Z.; Adnan N.A.; Hussin Y.; Blackburn A.; Pradhan B.
Published: (2022)