| 總結: | This research compared ratings of organizational citizenship behavior (OCB) from two different sources: self and superior. OCB was measured basing on five dimensions: altruism, courtesy, sportsmanship, conscientiousness and civic virtue. Participants were hotels employees in Malaysia. A sample of 557 subordinates and 287 superiors from the hotel industry provided ratings of OCB. The results indicated that self-ratings and superior ratings of OCB were significantly correlated. However, the magnitude of the correlation was moderate. The results also indicated that there were significant differences in the mean ratings across the two sources. Specifically, ratings for all OCB dimensions made by self were significantly higher than ratings made by superiors. © 2005 Yoser Gadhoum.
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