Measuring refurbishment contractors' service quality and client satisfaction: A case study at public institutions of higher education
This study aimed to examine contractors' service quality performance and to explore the relationship between service quality and client satisfaction when undertaking refurbishment projects for public institutions of higher learning in Malaysia. Data were collected through a structured questionn...
| Published in: | Pertanika Journal of Social Science and Humanities |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
2012
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84860604008&partnerID=40&md5=a8dd7ecb1482431dc5b42b4bdafc3eef |