Predicting proactive service performance: The role of employee engagement and positive emotional labor among frontline hospitality employees

QR Code

Predicting proactive service performance: The role of employee engagement and positive emotional labor among frontline hospitality employees

While previous research has improved our knowledge of how leadership influences employee behavior, the role of potential processes and contingencies in this relationship remains relatively unexplored. In the current study, based on the Self-determination Theory (SDT), we intend to contribute to this...

書目詳細資料
發表在:	Cogent Business and Management
主要作者:	2-s2.0-85086725100
格式:	Article
語言:	English
出版:	Cogent OA 2020
在線閱讀:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85086725100&doi=10.1080%2f23311975.2020.1771117&partnerID=40&md5=758f3f65601b999c8810c7ab1bc911c4

相似書籍

The role of career competencies and proactive personality in early-career employee career adaptability
由: 2-s2.0-85094566981
出版: (2020)

Workplace ostracism and service-oriented behaviour: employees' workload and emotional energy
由: Rabiul M.K.; Alam M.M.; Karim R.A.
出版: (2024)

Workplace ostracism and service-oriented behaviour: employees' workload and emotional energy
由: 2-s2.0-85178481912
出版: (2024)

Employee retention of outsourcing catering services in malaysian government hospital
由: Baba N.; Yaakop M.R.; Bachok S.; Hamid Z.A.; Shahril A.M.
出版: (2016)

Work Ergonomics and Employee Task Performance in the Hospitality and Tourism Industry: The Moderating Role of Gender, Length of Service, and Employment Status
由: Abdul Latip S.N.N.; Abdul Latip M.S.; Daniels G.
出版: (2025)

The effects of transformational leadership dimensions on employee performance in the hospitality industry in Malaysia
由: 2-s2.0-85139262897
出版: (2022)

Employee ecological behavior among academicians at the workplace
由: 2-s2.0-85129516856
出版: (2023)

The study on human resource practices and amo model and its impact on employee commitment among Gen Y SMEs employees in Selangor, Malaysia
由: Nor N.M.; Johar E.R.; Khairi S.M.M.
出版: (2021)

The Factors Associated Inadequacy Retirement Fund Among Employee Provident Fund (EPF) Members
由: Zainudin R.A.; Izwan N.A.I.M.A.; Samian M.H.; Ariffin A.F.; Shamsuddin S.N.; Juanis D.J.
出版: (2024)

Determinants of Occupational Fraud Among Public Sector Employees in Maldives: External Auditor’s Perspective
由: 2-s2.0-85196022244
出版: (2024)

Corporate social responsibility: What matter most for employees?
由: 2-s2.0-85011958945
出版: (2016)

An overview of the influence of physical office environments towards employees
由: 2-s2.0-84855698910
出版: (2011)

Employer's role performance towards employees' satisfaction: A study of SME industry 4.0 in Malaysia
由: Halim S.N.A.; Halim S.N.A.
出版: (2020)

Empowering pro-environmental potential among hotel employees: insights from self-determination theory
由: 2-s2.0-85190386114
出版: (2024)

Evaluation of positive emotion in children mobile learning application
由: 2-s2.0-85084008680
出版: (2020)

Organizational citizenship behavior of hotel employees: Investigating the impact of organizational justice
由: 2-s2.0-84866926993
出版: (2012)

Organizational citizenship behavior of hotel employees: Investigating the impact of organizational justice
由: 2-s2.0-85055144076
出版: (2012)

A Qualitative Study of Factors Influencing Employee Ecological Behavior of Academics in Higher Education
由: 2-s2.0-85122469693
出版: (2021)

Islamic work ethics and organizational commitment: Evidence from employees of banking institutions in Malaysia
由: 2-s2.0-84904018615
出版: (2013)

Experience, Trust, eWOM Engagement and Usage Intention of AI Enabled Services in Hospitality and Tourism Industry: Moderating Mediating Analysis
由: 2-s2.0-85146982451
出版: (2024)

Psychological Empowerment Link Using Employee Performance and Organizational Commitment on the Generation Gap: PLS-MGA Analysis
由: Ibrahim N.; Farinordin F.A.; Mohamad N.I.; Mohd Soffian Lee U.H.; Ismail A.
出版: (2024)

COVID-19 outbreak: How do human resource management practices affect employee well-being?
由: Johar E.R.; Rosli N.; Mat Khairi S.M.; Shahruddin S.; Mat Nor N.
出版: (2022)

The effects of ethical orientation, individual culture and ethical climate on ethical judgement of public sector employees in Malaysia
由: 2-s2.0-85083295031
出版: (2020)

OVERTOURISM AND DESTINATION BRANDING: THE MEDIATING ROLE OF FUNCTIONAL AND EMOTIONAL VALUES AMONG TOURISTS
由: Zarhari N.A.A.; Mat Som A.P.; Azinuddin M.; Hanafiah M.H.
出版: (2023)

Advancing Proactive Producer Mobility Management in Named Data Networking: A Conceptual Model
由: Zukri N.H.A.; Arif A.S.C.M.; Alsamman M.; Abrar A.; Fazea Y.
出版: (2024)

Smart Hospitality: Leveraging Smartphone Apps for Service Innovation in Hotels
由: Yeo S.F.; Tan C.L.; Lim K.B.; Kong S.L.; Kim L.; Leong I.Y.C.
出版: (2024)

Smart Hospitality: Leveraging Smartphone Apps for Service Innovation in Hotels
由: 2-s2.0-85217385453
出版: (2024)

Development of a prediction model for emergency medical service witnessed traumatic out-of-hospital cardiac arrest: A multicenter cohort study
由: 2-s2.0-85167977244
出版: (2024)

An investigation into the predictive role of EFL teachers’ sense of grit and positive psychological capital in their emotional literacy; [Una investigación sobre el papel predictivo del sentido de agallas y el capital psicológico positivo de los profesores de Inglés/LE en su alfabetización emocional]
由: Yang J.; Derakhshan A.; Proietti Ergün A.L.
出版: (2025)

Basic Psychological Needs and Psychological Well-Being Among Undergraduate Students in China: The Mediating Role of Autonomous Motivation and Academic Engagement
由: Li, et al.
出版: (2025)

The impact of capital intensity on construction firms' labor productivity in a developing economy: the effect of market regulation
由: Juhari, et al.
出版: (2025)

The impact of capital intensity on construction firms’ labor productivity in a developing economy: the effect of market regulation
由: 2-s2.0-85219201258
出版: (2025)

The Influence of Environmental Characteristics on the Outdoor Activities of the Elderly: A Case Study at Labor Square, Qingdao City, China
由: Lu, et al.
出版: (2025)

Machine Learning Application of Transcranial Motor-Evoked Potential to Predict Positive Functional Outcomes of Patients
由: 2-s2.0-85131215832
出版: (2022)

The positive role of psychological nursing integrated with appreciation of ancient residential buildings in the intervention of adaptation disorders
由: Yuan, et al.
出版: (2024)

Advancing Pre-Hospital Emergency Medical Services: An AI-Powered Approach to Voice-Activated Technologies
由: Azman, et al.
出版: (2024)

Inspirational Hospitality Entrepreneurship Model In Cultivating The Entrepreneurship Education Among Malaysian Higher Institutions Hospitality Students
由: Kamarudin W.N.B.W.; Fuza Z.I.M.; Ghani A.M.; Nawawi W.N.W.; Hamid R.; Daud N.M.
出版: (2023)

A Retrospective Study Evaluating Asthma Control in Patients on Fluticasone Propionate/Salmeterol Proactive Regular Dosing with a History of Uncontrolled Asthma
由: 2-s2.0-85208806162
出版: (2025)

Traditional Chinese Medicine (TCM) Psychology in China grassroots hospital: roles and challenges
由: Han, et al.
出版: (2024)

Traditional Chinese Medicine (TCM) Psychology in China grassroots hospital: roles and challenges
由: Han Y.S.; Chen X.W.; Saw J.A.
出版: (2024)