Measuring service quality in higher education: HEdPERF versus SERVPERF

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Measuring service quality in higher education: HEdPERF versus SERVPERF

Purpose - This paper aims to test and compare the relative efficacy of three measuring instruments of service quality (namely Higher Education PERFormance (HEdPERF), SERVPERF and the moderating scale of HEdPERF-SERVPERF) within a higher education setting. The objective was to determine which instrum...

书目详细资料
发表在:	Marketing Intelligence and Planning
主要作者:	2-s2.0-31044435750
格式:	文件
语言:	English
出版:	2006
在线阅读:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-31044435750&doi=10.1108%2f02634500610641543&partnerID=40&md5=a72a158b886264af2b79e1dc49178701

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