AI Technology in IT Service Desk (ITSD)

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AI Technology in IT Service Desk (ITSD)

This research assesses the impact of applying AI technologies to address IT Service Desk (ITSD) problems. The necessity of this study arises with the increasing dependency on technology in recent years. IT Service Desk plays a crucial role in providing remote IT support to the businesses’ end-users...

书目详细资料
发表在:	2024 7th International Conference on Internet Applications, Protocols, and Services, NETAPPS 2024
主要作者:	Karahamo M.; Alden F.Z.; Nour Hindia M.H.D.; Daud A.Y.
格式:	Conference paper
语言:	English
出版:	Institute of Electrical and Electronics Engineers Inc. 2024
在线阅读:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85217440290&doi=10.1109%2fNETAPPS63333.2024.10823611&partnerID=40&md5=3edfa35e4a53d179565d350a2a7c9b0c

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