AI Technology in IT Service Desk (ITSD)

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AI Technology in IT Service Desk (ITSD)

This research assesses the impact of applying AI technologies to address IT Service Desk (ITSD) problems. The necessity of this study arises with the increasing dependency on technology in recent years. IT Service Desk plays a crucial role in providing remote IT support to the businesses’ end-users...

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Bibliographic Details
Published in:	2024 7th International Conference on Internet Applications, Protocols, and Services, NETAPPS 2024
Main Author:	Karahamo M.; Alden F.Z.; Nour Hindia M.H.D.; Daud A.Y.
Format:	Conference paper
Language:	English
Published:	Institute of Electrical and Electronics Engineers Inc. 2024
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85217440290&doi=10.1109%2fNETAPPS63333.2024.10823611&partnerID=40&md5=3edfa35e4a53d179565d350a2a7c9b0c

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