DETERMINING SMALL AND MEDIUM-SIZED ENTERPRISES' ADOPTION INTENTION OF SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT IN CHINA: THE MEDIATING EFFECT OF ATTITUDE

QR Code

DETERMINING SMALL AND MEDIUM-SIZED ENTERPRISES' ADOPTION INTENTION OF SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT IN CHINA: THE MEDIATING EFFECT OF ATTITUDE

In today’s digital era, social customer relationship management (social CRM) has become a vital tool for businesses seeking to strengthen customer relationships. Despite its advantages, the adoption of social CRM among small and medium-sized enterprises (SMEs) remains relatively low. Drawing on the...

Full description

Bibliographic Details
Published in:	International Journal of Business and Society
Main Author:	Laidi W.; Putit L.; Jiao X.; Indriastuti H.
Format:	Article
Language:	English
Published:	Universiti Malaysia Sarawak 2024
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85215441703&doi=10.33736%2fijbs.8515.2024&partnerID=40&md5=724828b9844884592bc1789c2223ee1f

Similar Items

Total factor productivity growth in the small size Malaysian manufacturing industry: Primal and dual approaches
by: Nawi A.S.; Daud N.M.
Published: (2011)

The Mediating Role of Customer Trust in Affecting the Relationship between Online Shopping Factors and Customer Purchase Decision
by: Othman A.K.
Published: (2021)

Investigating the Customer’s Intention to Use Islamic Personal Financing
by: Aziz N.I.M.; Zakaria S.H.; Othman H.; Anas A.S.; Kadir A.H.A.; Ahmad N.A.
Published: (2025)

Financial Subsidies, Tax Incentives, and Innovation Quality: Empirical Evidence from High-Tech Enterprises in Sichuan Province, China
by: Liu, et al.
Published: (2024)

MODELLING THE SUSTAINABLE CHOICES: THE INFLUENCE OF LABELS AND ATTITUDES ON CONSUMER PURCHASE INTENTIONS OF ORGANIC FOOD
by: Latip M.S.A.; Samsudin A.; Manap M.S.A.; Noorkhizan M.H.I.
Published: (2024)

Effects of Hormonal Regulation on Cell Number and Cell Size in Determining Fruit Size: A Mini-Review
by: Karim, et al.
Published: (2024)

Delaminating control on drilling the medium density fiber board with robust optimization
by: Jamaludin K.R.; Adenan M.S.; Daud M.Y.M.; Raman N.A.
Published: (2012)

Effects of Newtonian Heating on MHD Jeffrey Hybrid Nanofluid Flow via Porous Medium
by: Noranuar W.N.N.; Mohd Zin N.A.; Mohamad A.Q.; Lim Y.J.; Kamis N.I.; Wan Azmi W.F.; Khan I.
Published: (2025)

Effects of cryogenic treatment and refrigerated air on tool wear when machining medium density fiberboard
by: Gisip J.; Gazo R.; Stewart H.A.
Published: (2009)

Sensitivity of socially responsible investment behaviour to experience and size of funds
by: Talha M.; Salim A.S.A.; Jalil A.A.A.; Yatim N.M.
Published: (2020)

Optimizing Energy Efficiency in Ultra-Dense Networks Through Enhanced Device-To-Device Communication and Small Base Station Management
by: Hashim M.F.; Razak N.I.A.; Idris A.
Published: (2024)

Pull out strength for different size of dowel and grain direction of glulam
by: Raja Hussin T.A.; Jinne M.I.; Hassan R.
Published: (2016)

Adoption and performance of click and mortar retailers: Malaysia evidence
by: Ali A.; Omar N.; Daud N.M.; Mohamed I.S.
Published: (2012)

The Migration of a Government Trading Enterprise's Accounting System during Privatisation with reference to Japanese Management Accounting
by: Kamal Abdul Rahman I.; Omar N.; Taylor D.W.
Published: (2002)

The moderating effect of teachers' professional development courses on the relationship between their perceptions toward continuance intention to integrate ICT
by: Rahmat M.K.; Au W.K.
Published: (2015)

HOTEL GUESTS' CUSTOMER VALUE: LGBTQ PERSPECTIVE
by: Herjanto, et al.
Published: (2024)

HOTEL GUESTS’ CUSTOMER VALUE: LGBTQ PERSPECTIVE
by: Herjanto H.; Garza R.F.; Cary J.C.; Kasuma J.
Published: (2024)

SUSTAINABLE ENTREPRENEURSHIP PRACTICES AS PREDICTOR OF MICRO ENTERPRISES PERFORMANCE IN RURAL CONTEXT: A STRUCTURAL EQUATION MODELLING APPROACH
by: Hazudin S.F.; Zaki S.M.; Saripin M.S.; Jabar F.A.; Ramayah T.; Adnan N.I.M.
Published: (2023)

E-Shariah in Malaysia: Technology adoption within justice system
by: Saman W.S.W.M.; Haider A.
Published: (2013)

Determining critical success factors of mobile banking adoption in Malaysia
by: Daud N.M.; Kassim N.E.M.; Said W.S.R.W.M.; Noor M.M.M.
Published: (2011)

CUSTOMER COMPLAINTS AND THE EFFECTIVENESS OF SERVICE GUARANTEES IN THE HOTEL INDUSTRY
by: Shahril A.M.; Aziz Y.A.
Published: (2022)

An empirical study of user adoption of hospital's WeChat official account
by: Ketong, et al.
Published: (2024)

Big data analytics adoption: An empirical study in the Malaysian warehousing sector
by: Wahab S.N.; Hamzah M.I.; Sayuti N.M.; Lee W.C.; Tan S.Y.
Published: (2021)

The General Public Attitude Towards Eating Disorders in Malaysia
by: Navanethan D.; Soh T.S.; Azim D.H.F.; Thangarajan R.; Kabir M.S.; Shirin L.; Islam T.; Vytialingam N.; Tan S.Y.; Maung T.M.; Ahmed S.U.; Farzana Y.; Chia T.Y.; Gupalo S.; Nazmul M.H.M.
Published: (2023)

The effects of students’ backgrounds and attitudes on computer skills in Malaysia
by: Daud Norzaidi M.; Chong S.C.; Azizah A.; Intan Salwani M.; Rafidah K.; Ruhana Z.
Published: (2007)

A Case Study on Family Resilience as the Scaffold for Rural Women E ntrepreneurs' Micro Enterprises during the COVID-19 Pandemic
by: Sharif, et al.
Published: (2024)

Adoption of post-disaster waste management plan into disaster management guidelines for Malaysia
by: Zawawi E.M.A.; Yusof N.S.; Ismail Z.
Published: (2018)

Chemical mediators of pollinator specificity breakdown in dioecious Ficus deltoidea complex
by: Nizam, et al.
Published: (2025)

Fostering consumers' intention to purchase energy-efficient appliances in an emerging market
by: Puspanathan, et al.
Published: (2025)

T Risk Tolerance, Perceived Usefulness, and Intention to Subscribe to Digital Unit Trust
by: Karim, et al.
Published: (2024)

Chemical mediators of pollinator specificity breakdown in dioecious Ficus deltoidea complex
by: Nizam N.‘.; Naser N.B.M.; Yahaya I.N.S.; Rashid R.A.; Kasim N.; Nudin N.F.H.; Hatta S.K.M.
Published: (2025)

Design Website for Buying and Selling Property Transactions to Enhance Customer Experience
by: Kristin D.M.; Alexandra J.
Published: (2024)

Plant-mediated synthesis of iron nanoparticles for environmental application: Mini review
by: Tan H.L.; Lim Y.C.; Ng L.Y.; Lim Y.P.
Published: (2023)

Customers’ Opinions on Mobile Telecommunication Services in Malaysia using Sentiment Analysis
by: Rahim M.R.A.; Mahmud Y.; Abdul-Rahman S.
Published: (2021)

Customer's perception towards information security in internet banking system in Malaysia
by: Daud N.M.; Mamud N.I.; Aziz S.A.
Published: (2011)

A Recent Systematic Review of Digital Workplace Adoption: Digital Competencies, Impacts and Challenges
by: Hashim M.Z.; Razak R.C.; Rusuli M.S.C.; Irawan N.; Muhammad N.; Mansor F.A.
Published: (2025)

Attitude and expectation: Food waste recycling as a business opportunity in Terengganu
by: Wan Nawawi W.N.; Khalid S.A.; Ramli N.; Daud N.M.
Published: (2017)

Glamping tourism: unpacking ecotourists' experiential quality, perceived value and behavioural intention
by: Hanafiah, et al.
Published: (2025)

Glamping tourism: unpacking ecotourists’ experiential quality, perceived value and behavioural intention
by: Hanafiah M.H.; Amirah W.N.; Asyraff M.A.; Zain N.A.M.; Hussein A.S.
Published: (2025)

OVERTOURISM AND DESTINATION BRANDING: THE MEDIATING ROLE OF FUNCTIONAL AND EMOTIONAL VALUES AMONG TOURISTS
by: Zarhari N.A.A.; Mat Som A.P.; Azinuddin M.; Hanafiah M.H.
Published: (2023)