A STUDY OF COMPLAINT TRENDS AND STRATEGIC IMPROVEMENTS: A FOUR-YEAR ANALYSIS OF SIX MALAYSIAN MUNICIPALITIES

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A STUDY OF COMPLAINT TRENDS AND STRATEGIC IMPROVEMENTS: A FOUR-YEAR ANALYSIS OF SIX MALAYSIAN MUNICIPALITIES

The primary aim of the study is to analyse the pattern of complaints received by the COB related to strata living across six municipalities categorised under category 2 over a four-year period. Additionally, the study examines the municipality with the highest number of complaints over four years, a...

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Bibliographic Details
Published in:	Planning Malaysia
Main Author:	Salleh N.A.; Alauddin K.; Talib Y.A.; Ismail K.
Format:	Article
Language:	English
Published:	Malaysian Institute Of Planners 2024
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85210948380&doi=10.21837%2fpm.v22i34.1619&partnerID=40&md5=1b6e8823fa28e3fca214c81f371a5087

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