A STUDY OF COMPLAINT TRENDS AND STRATEGIC IMPROVEMENTS: A FOUR-YEAR ANALYSIS OF SIX MALAYSIAN MUNICIPALITIES
The primary aim of the study is to analyse the pattern of complaints received by the COB related to strata living across six municipalities categorised under category 2 over a four-year period. Additionally, the study examines the municipality with the highest number of complaints over four years, a...
| Published in: | Planning Malaysia |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Malaysian Institute Of Planners
2024
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85210948380&doi=10.21837%2fpm.v22i34.1619&partnerID=40&md5=1b6e8823fa28e3fca214c81f371a5087 |