Chatbots adoption intention in public sector in Malaysia from the perspective of TOE framework. The moderated and mediation model

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Chatbots adoption intention in public sector in Malaysia from the perspective of TOE framework. The moderated and mediation model

Purpose: This paper aims to investigate the motivating factors for Malaysian governmental agencies (MGAs) to embrace chatbot technology. Design/methodology/approach: Based on the technology-organisation-environment (TOE) framework, using purposive and snowball sampling techniques, 262 online data fr...

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Bibliographic Details
Published in:	Journal of Science and Technology Policy Management
Main Author:	Jais R.; Ngah A.H.; Rahi S.; Rashid A.; Ahmad S.Z.; Mokhlis S.
Format:	Article
Language:	English
Published:	Emerald Publishing 2024
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85206613306&doi=10.1108%2fJSTPM-04-2024-0151&partnerID=40&md5=2d0565eb8f357cad93c12759962fa795

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