Chatbots adoption intention in public sector in Malaysia from the perspective of TOE framework. The moderated and mediation model
Purpose: This paper aims to investigate the motivating factors for Malaysian governmental agencies (MGAs) to embrace chatbot technology. Design/methodology/approach: Based on the technology-organisation-environment (TOE) framework, using purposive and snowball sampling techniques, 262 online data fr...
| Published in: | Journal of Science and Technology Policy Management |
|---|---|
| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Emerald Publishing
2024
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85206613306&doi=10.1108%2fJSTPM-04-2024-0151&partnerID=40&md5=2d0565eb8f357cad93c12759962fa795 |