Information System User Experience in the Era of Digitalization: A Service Design Perspective in Smart Homes

• Published in: Journal of Information Systems Engineering and Management
• Main Author: Tang J.; Toyong N.M.P.; Bin Shahlal N.; Wei X.; Zhang H.
• Format: Article
• Language: English
• Published: IADITI ? International Association for Digital Transformation and Technological Innovation 2024
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85205283349&doi=10.55267%2fiadt.07.14900&partnerID=40&md5=90a2b6f70dc231efdaee6cb1f606c59c

In a rapidly digitalizing culture, this study investigates smart home user experience, information systems, and service design. Its goals are to identify key variables affecting user engagement and satisfaction, study how smart home features affect user expectations, and assess service design interventions to improve user experiences. China's Smart Home Development White Paper from 2023 to the present is studied using Python-based web crawls. Information is analysed using the Kano model and AHP to comprehend complicated dynamics. Data demonstrates China's fast-growing smart home business prioritises security, ease, and customisation. These findings show smart home customers' evolving preferences and behaviours and the necessity of service design in defining and improving user experiences in this burgeoning domain. The research promotes the sector by providing nuanced insights into consumer motivations, industry trends, and smart home experience interactions. In addition to stressing ease, security, and customization, the study suggests a usercentric approach to service design and emphasizes the value of ongoing user education to address a range of digital literacy levels. All things considered, this study makes a significant contribution to the rapidly developing field of smart home technology by providing manufacturers, legislators, and service designers with practical insights that will encourage user-centric innovation and long-term growth in the smart home sector. Copyright © 2024 by Author/s and Licensed by IADITI.