Analysis of airline customer satisfaction using data mining techniques

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Analysis of airline customer satisfaction using data mining techniques

Airline customer satisfaction is an important indicator to measure whether passengers are satisfied with services provided such as inflight services and airport services. Wide research has been done in the previous literature, however, there are inconsistent findings regarding the crucial services t...

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Bibliographic Details
Published in:	AIP Conference Proceedings
Main Author:	Mohd Rozaini N.A.A.; Abd Talib N.F.A.; Ul-Saufie A.Z.; Ibrahim N.; Jamil S.A.M.; Ul-Saufie A.Z.
Format:	Conference paper
Language:	English
Published:	American Institute of Physics 2024
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85203168951&doi=10.1063%2f5.0223954&partnerID=40&md5=114dd38b7a270328fba3d4bc4a7df5e3

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