Analysis of airline customer satisfaction using data mining techniques
Airline customer satisfaction is an important indicator to measure whether passengers are satisfied with services provided such as inflight services and airport services. Wide research has been done in the previous literature, however, there are inconsistent findings regarding the crucial services t...
| Published in: | AIP Conference Proceedings |
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| Main Author: | |
| Format: | Conference paper |
| Language: | English |
| Published: |
American Institute of Physics
2024
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85203168951&doi=10.1063%2f5.0223954&partnerID=40&md5=114dd38b7a270328fba3d4bc4a7df5e3 |