Service Quality as Predictors of Patient Satisfaction in Penang Private Hospitals

Service Quality as Predictors of Patient Satisfaction in Penang Private Hospitals

The purpose of this paper is to evaluate the quality of healthcare services by investigating the factors affecting patient satisfaction and predictors in private hospitals in Georgetown, Penang, Malaysia based on three service quality dimensions of the SERVQUAL which Responsiveness, Reliability, and...

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Bibliographic Details
Published in:AIP Conference Proceedings
Main Author: Suanda J.; Kamal N.S.F.M.; Saraih U.N.; Rozali A.Z.; Ayub S.H.; Hamzah M.R.; Yusoff H.A.; Marniati; Andika F.
Format: Conference paper
Language:English
Published: American Institute of Physics 2024
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85196183639&doi=10.1063%2f5.0211937&partnerID=40&md5=7efdd179e9a4a832ac3963db83a79cce

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https://www.scopus.com/inward/record.uri?eid=2-s2.0-85196183639&doi=10.1063%2f5.0211937&partnerID=40&md5=7efdd179e9a4a832ac3963db83a79cce

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