| Summary: | This study aimed at the service design defects of the Urban family kitchen, based on the strategy of the double diamond model, to explore the design practice. Problem statement: Diverse intelligent family kitchen products frequently focus on specific pain points, while existing research lacks a systematic approach to family kitchen service design. To enhance the operational efficiency, safe, comfortable, and emotional experiences of kitchen users, and improve the service system of urban family kitchens. This study employs the double diamond model to explore kitchen service design. A stratified sampling method was used to select 2 kitchen novices, 2 home chefs, and 2 kitchen experts each. Data information was collected through observations, interviews, and brainstorming sessions with them. The KJ method and user journey mapping are utilized to analyze user behavior, motivation, and kitchen product usage requirements. This research identifies kitchen user needs mainly encompassing food processing, storage, cleaning, and emotional aspects. Analyzing system functions and background actions provides a valuable reference for the design of intelligent and socially oriented kitchen service systems. ©2024 The authors.
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