Service quality attributes affecting the satisfaction of KTM Komuter services
This research aims to evaluate the service quality within the commuter system of Klang Valley, Malaysia, specifically the KTM Komuter, by constructing empirical statistical models known as KOMIQUAL models. The primary objective is to identify and quantify the significance or impact of various variab...
| Published in: | Transportation Planning and Technology |
|---|---|
| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Routledge
2024
|
| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85188658960&doi=10.1080%2f03081060.2024.2331208&partnerID=40&md5=f42fa1c5631c1b966a57b1c6b532caa9 |