The Impact of Verbal abuse and Vindictive Customer Behaviors on Food Rider Job Stress: The Moderating of Social Su pport to Employee Job Stress
Purpose: This study investigated whether food delivery riders experienced stress due to verbal abuse and vindictive customer behavior in food delivery services. Furthermore, moderating effects of social support were tested to see whether they decreased the job stress caused by verbal abuse and vindi...
| Published in: | Global Business and Finance Review |
|---|---|
| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
People and Global Business Association
2023
|
| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85176212798&doi=10.17549%2fgbfr.2023.28.5.137&partnerID=40&md5=47008737b56e6586308001b5ad6be93c |