Impact of COVID-19 Pandemic on Customer Satisfaction and Loyalty Index for Public Transport

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Impact of COVID-19 Pandemic on Customer Satisfaction and Loyalty Index for Public Transport

The COVID-19 outbreak is a global pandemic that is now widespread across the world. Malaysia government has implemented the Movement Control Order (MCO) or so-called massive restriction in Malaysia. The restriction amongst others includes that the public is advised to stay and work from home. Only t...

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Bibliographic Details
Published in:	Civil Engineering and Architecture
Main Author:	Norzelan N.F.; Ishak S.Z.; Haron S.; Sarifah Radiah Shariff S.; Yaacob T.Z.
Format:	Article
Language:	English
Published:	Horizon Research Publishing 2022
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85168962162&doi=10.13189%2fcea.2022.100130&partnerID=40&md5=c936313ff95bdca877e06c500b3699df

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