Impact of COVID-19 Pandemic on Customer Satisfaction and Loyalty Index for Public Transport
The COVID-19 outbreak is a global pandemic that is now widespread across the world. Malaysia government has implemented the Movement Control Order (MCO) or so-called massive restriction in Malaysia. The restriction amongst others includes that the public is advised to stay and work from home. Only t...
| Published in: | Civil Engineering and Architecture |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Horizon Research Publishing
2022
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85168962162&doi=10.13189%2fcea.2022.100130&partnerID=40&md5=c936313ff95bdca877e06c500b3699df |