Do customers' perceptions of Islamic banking services predict satisfaction and word of mouth? Evidence from Islamic banks in Bangladesh
This study aims to investigate the customers' perceptions of Islamic banking services and their impact on satisfaction and word of mouth (WOM) with others. This study designs the bootstrapping procedures using a partial least square method to test path coefficient results. Structured questionna...
| Published in: | PLoS ONE |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Public Library of Science
2023
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85146626042&doi=10.1371%2fjournal.pone.0280108&partnerID=40&md5=dd0ee976cf72bef454f5e149be718310 |