Do customers' perceptions of Islamic banking services predict satisfaction and word of mouth? Evidence from Islamic banks in Bangladesh

Do customers' perceptions of Islamic banking services predict satisfaction and word of mouth? Evidence from Islamic banks in Bangladesh

This study aims to investigate the customers' perceptions of Islamic banking services and their impact on satisfaction and word of mouth (WOM) with others. This study designs the bootstrapping procedures using a partial least square method to test path coefficient results. Structured questionna...

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Bibliographic Details
Published in:PLoS ONE
Main Authors: Rahman M.K., Hoque M.N., Yusuf S.N.S., Bin Yusoff M.N.H., Begum F.
Format: Article
Language:English
Published: Public Library of Science 2023
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85146626042&doi=10.1371%2fjournal.pone.0280108&partnerID=40&md5=dd0ee976cf72bef454f5e149be718310

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https://www.scopus.com/inward/record.uri?eid=2-s2.0-85146626042&doi=10.1371%2fjournal.pone.0280108&partnerID=40&md5=dd0ee976cf72bef454f5e149be718310

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