Classification of customer feedbacks using sentiment analysis towards mobile banking applications
Innovation and technology have subsequently transformed banking industry’s way of delivering products and services to their customer. Mobile banking is an effective way of performing transaction as it can be performed anywhere and anytime. The evolution of banking experience is important to fulfil c...
| Published in: | IAES International Journal of Artificial Intelligence |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Institute of Advanced Engineering and Science
2022
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85136259803&doi=10.11591%2fijai.v11.i4.pp1579-1587&partnerID=40&md5=3a70b03320a8943cf33162761481a0c1 |