Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy

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Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy

Purpose: The study investigates the extent to which organizational learning and innovativeness can improve the firms' performance through a customer-focused strategy. Design/methodology/approach: Data were collected from Indonesian financial service firms using a questionnaire-based survey. The...

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Bibliographic Details
Published in:	Business Process Management Journal
Main Author:	Yuliansyah Y.; Rammal H.G.; Maryani M.; Mohamed Jais I.R.; Mohd-Sanusi Z.
Format:	Article
Language:	English
Published:	Emerald Group Holdings Ltd. 2021
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85107487922&doi=10.1108%2fBPMJ-10-2020-0454&partnerID=40&md5=73e9633cd8bf69a64d3d83446b5029fc

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