Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy
Purpose: The study investigates the extent to which organizational learning and innovativeness can improve the firms' performance through a customer-focused strategy. Design/methodology/approach: Data were collected from Indonesian financial service firms using a questionnaire-based survey. The...
| Published in: | Business Process Management Journal |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Emerald Group Holdings Ltd.
2021
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85107487922&doi=10.1108%2fBPMJ-10-2020-0454&partnerID=40&md5=73e9633cd8bf69a64d3d83446b5029fc |