Key drivers of passengers' overall satisfaction at klia2 terminal

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Key drivers of passengers' overall satisfaction at klia2 terminal

The purpose of this study is to examine the airport service quality dimensions based on the ASQ survey and investigate the best predictor for overall satisfaction. The context of this study is the klia2 terminal passengers, which are predominantly users of the low-cost carriers at Kuala Lumpur Inter...

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Bibliographic Details
Published in:	Journal of Air Transport Management
Main Author:	Isa N.A.M.; Ghaus H.; Hamid N.A.; Tan P.-L.
Format:	Article
Language:	English
Published:	Elsevier Ltd 2020
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85087387479&doi=10.1016%2fj.jairtraman.2020.101859&partnerID=40&md5=d475dab26a7d6862a591fa062cbd2187

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