Key drivers of passengers' overall satisfaction at klia2 terminal
The purpose of this study is to examine the airport service quality dimensions based on the ASQ survey and investigate the best predictor for overall satisfaction. The context of this study is the klia2 terminal passengers, which are predominantly users of the low-cost carriers at Kuala Lumpur Inter...
| Published in: | Journal of Air Transport Management |
|---|---|
| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Elsevier Ltd
2020
|
| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85087387479&doi=10.1016%2fj.jairtraman.2020.101859&partnerID=40&md5=d475dab26a7d6862a591fa062cbd2187 |