Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs

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Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs

Purpose: Based on the E-Service Quality (E-SQ) model, this study investigates the effects of self-service technology (SST) quality attributes, specifically automated teller machines (ATMs), on customer satisfaction. The interaction effects of technological optimism on the abovementioned link are als...

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Bibliographic Details
Published in:	Journal of Enterprise Information Management
Main Author:	Othman A.K.; Hamzah M.I.; Abu Hassan L.F.
Format:	Article
Language:	English
Published:	Emerald Group Holdings Ltd. 2020
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85081560973&doi=10.1108%2fJEIM-09-2019-0295&partnerID=40&md5=7f501d2870fc53882e666a7c13e1e78c

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