Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs
Purpose: Based on the E-Service Quality (E-SQ) model, this study investigates the effects of self-service technology (SST) quality attributes, specifically automated teller machines (ATMs), on customer satisfaction. The interaction effects of technological optimism on the abovementioned link are als...
| Published in: | Journal of Enterprise Information Management |
|---|---|
| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Emerald Group Holdings Ltd.
2020
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85081560973&doi=10.1108%2fJEIM-09-2019-0295&partnerID=40&md5=7f501d2870fc53882e666a7c13e1e78c |