Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction
Purpose: The purpose of this paper is to examine the factors influencing passenger adoption and behaviour of self-service technology (SST) in airports. This study adopted the Theory Acceptance Model (TAM) and extended the model by including the need for human interaction (NI) construct in the study...
| Published in: | Heliyon |
|---|---|
| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Elsevier Ltd
2019
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85076018851&doi=10.1016%2fj.heliyon.2019.e02960&partnerID=40&md5=dfe43e0db82083bc91a3683f2d041248 |