The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach
This research is about service quality (responsiveness, reliability, tangible, safety and security) dimensions becoming major determinants of passenger satisfaction towards Electric Train Services (ETS). The significance of this study is intended to assist Keretapi Tanah Melayu Berhad (KTMB) to esta...
| الحاوية / القاعدة: | Foundations of Management |
|---|---|
| المؤلف الرئيسي: | |
| التنسيق: | مقال |
| اللغة: | English |
| منشور في: |
Sciendo
2019
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| الوصول للمادة أونلاين: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85065771854&doi=10.2478%2ffman-2019-0005&partnerID=40&md5=30ff5bacbfa6ddb4e1e16b5742275c95 |