Service quality in two-and three star hotels: Empirical evidence in Malaysian hotel industry

QR Code

Service quality in two-and three star hotels: Empirical evidence in Malaysian hotel industry

Hotel sector is regarded as one of the most competitive service sectors because of the big number of players in the sector. Thus, to stay competitive, hotels have to regard customer satisfaction as their ultimate goal. However, a question arises as whether lower rated hotels in Malaysia are also con...

書目詳細資料
發表在:	Advances in Business and Management
主要作者:	Zakaria Z.; Othman A.K.; Daud N.M.; Mohamed I.S.
格式:	Book chapter
語言:	English
出版:	Nova Science Publishers, Inc. 2011
在線閱讀:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85060150067&partnerID=40&md5=9c0af1650ca789485a07f9fe7240c602

相似書籍

The relationship between green practice and green trust of five-star hotel segment
由: 2-s2.0-85016222256
出版: (2016)

CUSTOMER COMPLAINTS AND THE EFFECTIVENESS OF SERVICE GUARANTEES IN THE HOTEL INDUSTRY
由: Shahril A.M.; Aziz Y.A.
出版: (2022)

Transformational leadership and innovative work behavior in three-star hotels: mediating role of leader-member exchange, knowledge sharing and voice behavior
由: 2-s2.0-85119321158
出版: (2024)

Smart Hospitality: Leveraging Smartphone Apps for Service Innovation in Hotels
由: Yeo S.F.; Tan C.L.; Lim K.B.; Kong S.L.; Kim L.; Leong I.Y.C.
出版: (2024)

Smart Hospitality: Leveraging Smartphone Apps for Service Innovation in Hotels
由: 2-s2.0-85217385453
出版: (2024)

Sustainable Facilities Management (SFM) Initiatives in Malaysia Hotel Industry
由: Talib A.A.A.; Ariff N.R.M.; Hasim M.S.; Hanafiah M.H.; Sivam A.
出版: (2023)

Industrial Sponsored STEM Star @UiTM
由: Herman S.H.; Jailani R.
出版: (2024)

Islamic tourism: The practices of a shariah-compliant hotel in de palma hotel, Malaysia
由: 2-s2.0-85108745787
出版: (2019)

Evaluating the post-intranet usage: Empirical study in Malaysian port industry
由: Daud N.M.; Mohamed I.S.
出版: (2011)

HOTEL GUESTS' CUSTOMER VALUE: LGBTQ PERSPECTIVE
由: Herjanto, et al.
出版: (2024)

HOTEL GUESTS’ CUSTOMER VALUE: LGBTQ PERSPECTIVE
由: Herjanto H.; Garza R.F.; Cary J.C.; Kasuma J.
出版: (2024)

Work variables, non-work variables and quality of work life: The Malaysia hotel executives' insights
由: 2-s2.0-84907377115
出版: (2015)

The evaluation of customer satisfaction on service delivery by post office in Malaysia: A service quality and service feature perspective
由: Mansor N.; Daud R.; Zakaria Z.; Daud N.M.
出版: (2011)

Determining critical success factors of job satisfaction among government servants: Empirical evidence in Malaysia
由: Zakaria Z.; Abu Bakar Wan N.A.; Mohd Daud N.; Mohamed I.S.
出版: (2011)

Explaining the competitive advantage of islamic hotel concepts: Insights from Malaysia
由: 2-s2.0-85085075393
出版: (2019)

A snapshot of work-family conflict among hotel managers in Malaysia
由: 2-s2.0-84907343350
出版: (2015)

Organizational citizenship behavior of hotel employees: Investigating the impact of organizational justice
由: 2-s2.0-84866926993
出版: (2012)

Organizational citizenship behavior of hotel employees: Investigating the impact of organizational justice
由: 2-s2.0-85055144076
出版: (2012)

The influence of third party website online reviews on hotel online booking intention
由: 2-s2.0-85016205687
出版: (2016)

Financial Subsidies, Tax Incentives, and Innovation Quality: Empirical Evidence from High-Tech Enterprises in Sichuan Province, China
由: Liu, et al.
出版: (2024)

Sports service quality for event venues: evidence from Malaysia
由: Ho Voon B.; Lee N.; Murray D.
出版: (2014)

Assessing drivers of web technology investment in Malaysia service industry: An application of technological, organizational, and environmental (TOE) model
由: Mohamed I.S.; Omar N.; Daud N.M.; Marthandan G.
出版: (2009)

Empowering pro-environmental potential among hotel employees: insights from self-determination theory
由: 2-s2.0-85190386114
出版: (2024)

Dimension of perception and behaviour of hotel-based wellness and spa travellers: application of stimulus-organism-response model
由: Murad A.; Zain N.A.M.; Hanafiah M.H.; Asyraff M.A.; Ismail H.
出版: (2025)

Tourists' intention to visit green hotels: building on the theory of planned behaviour and the value-belief-norm theory
由: 2-s2.0-85137526209
出版: (2024)

A review of green practices and initiatives from stakeholder’s perspectives towards sustainable hotel operations and performance impact
由: Khalil N.; Che Abdullah S.N.; Haron S.N.; Hamid M.Y.
出版: (2024)

Predicting sustainable tourism: examining customers’ intention to visit green hotels using an extended norm activation model
由: Waris I.; Mohd Suki N.
出版: (2025)

A review of green practices and initiatives from stakeholder’s perspectives towards sustainable hotel operations and performance impact
由: 2-s2.0-85143399304
出版: (2024)

Linking environmental knowledge, environmental responsibility, altruism, and intention toward green hotels through ecocentric and anthropocentric attitudes
由: 2-s2.0-85136027178
出版: (2022)

Investigating the behaviour of the mark-up of price over marginal cost under different business cycle situation: Empirical study in Malaysia manufacturing industry
由: Nawi A.S.; Rahman N.N.A.; Daud N.M.
出版: (2011)

Unpacking the power of trust: how relative advantage, compatibility, ease of use and usefulness drive hotel self-directed bookings
由: Azhar N.B.A.; Zahari M.S.M.; Ferdian F.; Hanafiah M.H.
出版: (2025)

Unpacking the power of trust: how relative advantage, compatibility, ease of use and usefulness drive hotel self-directed bookings
由: 2-s2.0-85214812100
出版: (2025)

The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach
由: Mat A.; Bahry N.S.; Kori N.L.; Munir Z.A.; Daud N.M.
出版: (2019)

Understanding tourist mobile hotel booking behaviour: Incorporating perceived enjoyment and perceived price value in the modified Technology Acceptance Model
由: 2-s2.0-85103297147
出版: (2021)

Perception of distance learning (E-PJJ) students toward the service quality offered by the continuing education programme: A case study at higher education institutionin Malaysia
由: Zakaria Z.; Amirrudin F.A.; Awang M.; Daud N.M.
出版: (2010)

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country
由: 2-s2.0-85112557199
出版: (2021)

Internal controls and fraud-empirical evidence from oil and gas company
由: 2-s2.0-85002251410
出版: (2016)

Purchase intention of renewable energy technology in rural areas in Bangladesh: Empirical evidence
由: 2-s2.0-85100827081
出版: (2021)

Quality of service for mobile IP services in wireless network
由: Samad M.; Herman S.H.
出版: (2005)

Simulation of Three-Dimensional Images and Estimation of Lung Volumes from Two-Dimensional MRI and CT Images
由: 2-s2.0-85142439330
出版: (2022)