Service attributes influencing declining ridership of public rail operation based on passenger experience survey in Klang Valley
This paper outlined the role played by public transport provider to meet the demand of societal benefits. This paper reviewed the passenger's demographic profile, quality of service in the rail operation that influences passenger's satisfaction and also the most top nine (9) service attrib...
| Published in: | AIP Conference Proceedings |
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| Main Author: | |
| Format: | Conference paper |
| Language: | English |
| Published: |
American Institute of Physics Inc.
2018
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85055502880&doi=10.1063%2f1.5062652&partnerID=40&md5=c3e2c75c1cfe3109d596bbec65f38864 |