Organizational citizenship behavior of hotel employees: Investigating the impact of organizational justice
This study investigates the link between employees’ perceptions of Organizational Justice (OJ) and Organizational Citizenship Behavior (OCB) intentions at large hotels in Malaysia. It was proposed that procedural justice and distributive justice will have positive influence on hotel employees’ OCB....
| Published in: | Current Issues in Hospitality and Tourism Research and Innovations |
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| Format: | Book chapter |
| Language: | English |
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CRC Press
2012
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85055144076&partnerID=40&md5=767f08fecd804fae5e24af32590eb973 |
| Summary: | This study investigates the link between employees’ perceptions of Organizational Justice (OJ) and Organizational Citizenship Behavior (OCB) intentions at large hotels in Malaysia. It was proposed that procedural justice and distributive justice will have positive influence on hotel employees’ OCB. 380 operational hotel employees participated in this study and hierarchical multiple regression was performed to test the posited hypotheses. Results indicated that distributive justice perceptions were significantly related to OCB intentions. Implications of the findings, limitations, and suggestions for future directions are discussed. © 2012 Taylor & Francis Group, London. |
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