Guest satisfaction towards physical environment quality in theme hotel

• Published in: Heritage, Culture and Society: Research agenda and best practices in the hospitality and tourism industry - Proceedings of the 3rd International Hospitality and Tourism Conference, IHTC 2016 and 2nd International Seminar on Tourism, ISOT 2016
• Main Author: Asmara T.N.A.T.; Mohi Z.
• Format: Conference paper
• Language: English
• Published: CRC Press/Balkema 2016
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85016189420&partnerID=40&md5=aeabba0ebf6a15d2aa07a60fda67cd02

Trends in accommodation are a part of the traveler’s lifestyles which more seeking for valuable experience during their stay. Physical Environment Quality is one of the important attributes to influence guest satisfaction as it encounters their need and expectation. Unique physical architecture design made a unique accommodation in themed hotel. Hence, this study is to identify the dimensions of physical environment quality towards guest satisfaction in themed hotel. Overall, this study can be used to help the management in improving the service and as well as the effectiveness of physical environment which will lead to increased positive satisfaction. © 2016 Taylor & Francis Group, London.