Service enhancement, in-house training and restaurant business resilience: integrating the study framework

Service enhancement, in-house training and restaurant business resilience: integrating the study framework

Restaurant business resilient or survival is long becoming one of the central issues and attention among the researchers. Studies explicitly revealed that the success and the survival of any restaurant operation is well depend on the type of food and service offer, quickly responds to the drawbacks....

Full description

Bibliographic Details
Published in:Heritage, Culture and Society: Research agenda and best practices in the hospitality and tourism industry - Proceedings of the 3rd International Hospitality and Tourism Conference, IHTC 2016 and 2nd International Seminar on Tourism, ISOT 2016
Main Author: Majid H.N.A.; Zahari M.S.M.; Yusoff N.M.
Format: Conference paper
Language:English
Published: CRC Press/Balkema 2016
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85016171256&partnerID=40&md5=570efe002ad31a44b175ee9b326327c2
id 2-s2.0-85016171256
spelling 2-s2.0-85016171256
Majid H.N.A.; Zahari M.S.M.; Yusoff N.M.
Service enhancement, in-house training and restaurant business resilience: integrating the study framework
2016
Heritage, Culture and Society: Research agenda and best practices in the hospitality and tourism industry - Proceedings of the 3rd International Hospitality and Tourism Conference, IHTC 2016 and 2nd International Seminar on Tourism, ISOT 2016



https://www.scopus.com/inward/record.uri?eid=2-s2.0-85016171256&partnerID=40&md5=570efe002ad31a44b175ee9b326327c2
Restaurant business resilient or survival is long becoming one of the central issues and attention among the researchers. Studies explicitly revealed that the success and the survival of any restaurant operation is well depend on the type of food and service offer, quickly responds to the drawbacks. However, with the globalization of the industry, besides maintaining the utmost service delivery restaurant business resilience is also now depending on the role of service enhancements. This paper is reviewing the dimensions of service enhancements, in house training, restaurant business resiliency and subsequently integrating the study framework. © 2016 Taylor & Francis Group, London.
CRC Press/Balkema

English
Conference paper
author Majid H.N.A.; Zahari M.S.M.; Yusoff N.M.
spellingShingle Majid H.N.A.; Zahari M.S.M.; Yusoff N.M.
Service enhancement, in-house training and restaurant business resilience: integrating the study framework
author_facet Majid H.N.A.; Zahari M.S.M.; Yusoff N.M.
author_sort Majid H.N.A.; Zahari M.S.M.; Yusoff N.M.
title Service enhancement, in-house training and restaurant business resilience: integrating the study framework
title_short Service enhancement, in-house training and restaurant business resilience: integrating the study framework
title_full Service enhancement, in-house training and restaurant business resilience: integrating the study framework
title_fullStr Service enhancement, in-house training and restaurant business resilience: integrating the study framework
title_full_unstemmed Service enhancement, in-house training and restaurant business resilience: integrating the study framework
title_sort Service enhancement, in-house training and restaurant business resilience: integrating the study framework
publishDate 2016
container_title Heritage, Culture and Society: Research agenda and best practices in the hospitality and tourism industry - Proceedings of the 3rd International Hospitality and Tourism Conference, IHTC 2016 and 2nd International Seminar on Tourism, ISOT 2016
container_volume
container_issue
doi_str_mv
url https://www.scopus.com/inward/record.uri?eid=2-s2.0-85016171256&partnerID=40&md5=570efe002ad31a44b175ee9b326327c2
description Restaurant business resilient or survival is long becoming one of the central issues and attention among the researchers. Studies explicitly revealed that the success and the survival of any restaurant operation is well depend on the type of food and service offer, quickly responds to the drawbacks. However, with the globalization of the industry, besides maintaining the utmost service delivery restaurant business resilience is also now depending on the role of service enhancements. This paper is reviewing the dimensions of service enhancements, in house training, restaurant business resiliency and subsequently integrating the study framework. © 2016 Taylor & Francis Group, London.
publisher CRC Press/Balkema
issn
language English
format Conference paper
accesstype
record_format scopus
collection Scopus
_version_ 1809677910251929600

Similar Items