Service enhancement, in-house training and restaurant business resilience: integrating the study framework
Restaurant business resilient or survival is long becoming one of the central issues and attention among the researchers. Studies explicitly revealed that the success and the survival of any restaurant operation is well depend on the type of food and service offer, quickly responds to the drawbacks....
| Published in: | Heritage, Culture and Society: Research agenda and best practices in the hospitality and tourism industry - Proceedings of the 3rd International Hospitality and Tourism Conference, IHTC 2016 and 2nd International Seminar on Tourism, ISOT 2016 |
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| Main Author: | |
| Format: | Conference paper |
| Language: | English |
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CRC Press/Balkema
2016
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85016171256&partnerID=40&md5=570efe002ad31a44b175ee9b326327c2 |
| Summary: | Restaurant business resilient or survival is long becoming one of the central issues and attention among the researchers. Studies explicitly revealed that the success and the survival of any restaurant operation is well depend on the type of food and service offer, quickly responds to the drawbacks. However, with the globalization of the industry, besides maintaining the utmost service delivery restaurant business resilience is also now depending on the role of service enhancements. This paper is reviewing the dimensions of service enhancements, in house training, restaurant business resiliency and subsequently integrating the study framework. © 2016 Taylor & Francis Group, London. |
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