Customer retaliatory complaining: An extension of customer complaining behaviour (CCB)

QRコード

Customer retaliatory complaining: An extension of customer complaining behaviour (CCB)

Customer complaining behaviour is universal and studies relating to it have received substantial attention over recent years. Customers expect fair treatment from service providers for the effort invested in the relationship. Perceived unfairness would make customers feel as though they have been be...

書誌詳細
出版年:	Pertanika Journal of Social Sciences and Humanities
第一著者:	Ishar N.I.M.; Roslin R.M.
フォーマット:	論文
言語:	English
出版事項:	Universiti Putra Malaysia 2016
オンライン･アクセス:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-84996490544&partnerID=40&md5=7474bdd2c1505c2afa1db0bdbce7b2c1

類似資料

Investigating the Customer’s Intention to Use Islamic Personal Financing
著者:: Aziz N.I.M.; Zakaria S.H.; Othman H.; Anas A.S.; Kadir A.H.A.; Ahmad N.A.
出版事項: (2025)

The Mediating Role of Customer Trust in Affecting the Relationship between Online Shopping Factors and Customer Purchase Decision
著者:: Othman A.K.
出版事項: (2021)

Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction
著者:: 2-s2.0-85141395864
出版事項: (2023)

HOTEL GUESTS’ CUSTOMER VALUE: LGBTQ PERSPECTIVE
著者:: Herjanto H.; Garza R.F.; Cary J.C.; Kasuma J.
出版事項: (2024)

Customer perspectives on reputable and accountable Islamic finance: a behavioural intention model with a meta-analysis SEM approach
著者:: 2-s2.0-85208646407
出版事項: (2024)

Customer's perception towards information security in internet banking system in Malaysia
著者:: Daud N.M.; Mamud N.I.; Aziz S.A.
出版事項: (2011)

HOTEL GUESTS' CUSTOMER VALUE: LGBTQ PERSPECTIVE
著者:: Herjanto, 等
出版事項: (2024)

CUSTOMER COMPLAINTS AND THE EFFECTIVENESS OF SERVICE GUARANTEES IN THE HOTEL INDUSTRY
著者:: Shahril A.M.; Aziz Y.A.
出版事項: (2022)

Analysis of airline customer satisfaction using data mining techniques
著者:: Mohd Rozaini N.A.A.; Abd Talib N.F.A.; Ul-Saufie A.Z.; Ibrahim N.; Jamil S.A.M.; Ul-Saufie A.Z.
出版事項: (2024)

Customers’ Opinions on Mobile Telecommunication Services in Malaysia using Sentiment Analysis
著者:: Rahim M.R.A.; Mahmud Y.; Abdul-Rahman S.
出版事項: (2021)

Design Website for Buying and Selling Property Transactions to Enhance Customer Experience
著者:: Kristin D.M.; Alexandra J.
出版事項: (2024)

Analysis of airline customer satisfaction using data mining techniques
著者:: 2-s2.0-85203168951
出版事項: (2024)

Topology Optimization for Custom Bed-Resting Ankle Foot Orthosis
著者:: 2-s2.0-85189497509
出版事項: (2024)

Evaluation of Chinese electronic enterprise from business and customers perspectives
著者:: 2-s2.0-85114882282
出版事項: (2021)

Customer data security and theft: a Malaysian organization’s experience
著者:: 2-s2.0-85061374825
出版事項: (2019)

Challenges for financial institutes in implementing robust customer due diligence in Pakistan
著者:: Sultan N.; Mohamed N.
出版事項: (2023)

Computational visualization of customer mood using affective space model approach
著者:: Kamaruddin N.; Handayani D.; Wahab A.
出版事項: (2017)

Development of custom lead shield and strainer for targeted irradiation for mice in the gamma cell chamber
著者:: Hasan N.; Sham N.F.R.; Karim M.K.A.; Fuad S.B.S.A.; Hasani N.A.H.; Omar E.; Ibahim M.J.
出版事項: (2021)

Exploring customer loyalty in Islamic banking: a model for the Iraqi market
著者:: Hatem Falih, 等
出版事項: (2025)

Exploring customer loyalty in Islamic banking: a model for the Iraqi market
著者:: 2-s2.0-86000236361
出版事項: (2025)

Efficient Pavement Crack Detection and Classification Using Custom YOLOv7 Model
著者:: 2-s2.0-85151442702
出版事項: (2023)

Acceptance Of Ddkoin Blockchain Using Utaut Model: A Customer Perspective Approach
著者:: 2-s2.0-85143801624
出版事項: (2023)

Classification of customer feedbacks using sentiment analysis towards mobile banking applications
著者:: 2-s2.0-85136259803
出版事項: (2022)

Customer relationship management performance and technology impact among logistic operators in SME's
著者:: 2-s2.0-85114395934
出版事項: (2021)

MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
著者:: 2-s2.0-44849138004
出版事項: (2007)

The evaluation of customer satisfaction on service delivery by post office in Malaysia: A service quality and service feature perspective
著者:: Mansor N.; Daud R.; Zakaria Z.; Daud N.M.
出版事項: (2011)

How Does Gamification in an E-Commerce Platform Drive Customer Experience? The Mediating Roles of Perceived Enjoyment and Brand Engagement
著者:: Lacap J.P.G.; Ricafrente M.I.L.; Caponpon J.; Medina R.; Raneses R.A.; Centeno Z.; Syed Annuar S.N.
出版事項: (2023)

Predicting sustainable tourism: examining customers’ intention to visit green hotels using an extended norm activation model
著者:: Waris I.; Mohd Suki N.
出版事項: (2025)

Factors influencing customer behavior in impulse buying of cosmetics on live shopping platforms in Malaysia
著者:: 2-s2.0-85219683712
出版事項: (2025)

Assessing customer satisfaction on service quality of Light Rail Transit (LRT) transportation in Malaysia
著者:: 2-s2.0-85191975541
出版事項: (2024)

Development of custom lead shield and strainer for targeted irradiation for mice in the gamma cell chamber
著者:: 2-s2.0-85110729100
出版事項: (2021)

Exploring the factors associated with the intention to assess customers' herbal and dietary supplement use by community pharmacists in Kuala Lumpur, Malaysia
著者:: Wahab M.S.A.; Malik N.A.A.; Sahudin S.; Mohd Affandi M.M.R.M.; Othman N.; Ali A.A.
出版事項: (2019)

Can Internal Control Components Influence Internal Customer Satisfaction? An Applied Study in a Shared Service Centre
著者:: Muhammad K.; Rafi R.H.M.; Ghani E.K.; Sukmadilaga C.
出版事項: (2024)

Antecedents of customer value co-creation in Islamic banking: The role of religiosity, perceived value and behavioral factors
著者:: 2-s2.0-85171895759
出版事項: (2023)

Customers’ perceptions of FinTech adaptability in the Islamic banking sector: comparative study on Malaysia and Saudi Arabia
著者:: 2-s2.0-85111065587
出版事項: (2022)

DETERMINING SMALL AND MEDIUM-SIZED ENTERPRISES' ADOPTION INTENTION OF SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT IN CHINA: THE MEDIATING EFFECT OF ATTITUDE
著者:: Laidi W.; Putit L.; Jiao X.; Indriastuti H.
出版事項: (2024)

DETERMINING SMALL AND MEDIUM-SIZED ENTERPRISES' ADOPTION INTENTION OF SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT IN CHINA: THE MEDIATING EFFECT OF ATTITUDE
著者:: Laidi, 等
出版事項: (2024)

Money laundering risk judgement by compliance officers at financial institutions in Malaysia: the effects of customer risk determinants and regulatory enforcement
著者:: 2-s2.0-85126068670
出版事項: (2023)

Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy
著者:: 2-s2.0-85107487922
出版事項: (2021)

Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs
著者:: 2-s2.0-85081560973
出版事項: (2020)