R.M, I. N. R. (2016). Customer retaliatory complaining: An extension of customer complaining behaviour (CCB). Pertanika Journal of Social Sciences and Humanities, 24(3), .
Chicagoスタイル(17版)引用形式R.M, Ishar N.I.M.; Roslin. "Customer Retaliatory Complaining: An Extension of Customer Complaining Behaviour (CCB)." Pertanika Journal of Social Sciences and Humanities 24, no. 3 (2016).
MLA(8版)引用形式R.M, Ishar N.I.M.; Roslin. "Customer Retaliatory Complaining: An Extension of Customer Complaining Behaviour (CCB)." Pertanika Journal of Social Sciences and Humanities, vol. 24, no. 3, 2016.
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