Organizational learning culture and customer satisfaction: The mediating role of normative commitment

QR Code

Organizational learning culture and customer satisfaction: The mediating role of normative commitment

Purpose – The aim of this study is to develop a theoretical framework with which to investigate the inter-relationships between organizational learning culture, normative commitment and customer satisfaction through the use of empirical investigation across the service sector. Design/methodology/app...

Full description

Bibliographic Details
Published in:	Learning Organization
Main Author:	Islam T.; Kassim N.A.; Ali G.; Sadiq M.
Format:	Retracted
Language:	English
Published:	Emerald Publishing 2014
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-84927518262&doi=10.1108%2fTLO-07-2014-0040&partnerID=40&md5=5c3da789bec9d45b37bbdcfa7e748d63

Similar Items

The moderating role of perceived organizational support in the relationship between job satisfaction, organizational commitment, and customers perceived service quality: A conceptual study
by: Al-Refaei A.A.; Ibrahim A.; Alshuhumi S.; Madani Y.
Published: (2024)

Analysis of competencies, job satisfaction and organizational commitment as indicators of job performance: A conceptual framework
by: Khan A.; Masrek M.N.; Nadzar F.M.
Published: (2015)

Role-play of employees' protean career and career success in affective organizational commitment
by: Khan M.L.; Salleh R.; Shamim A.; Hemdi M.A.
Published: (2024)

Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy
by: Yuliansyah Y.; Rammal H.G.; Maryani M.; Mohamed Jais I.R.; Mohd-Sanusi Z.
Published: (2021)

The Effect of Servant Leadership on Organizational Citizenship Behavior: Organizational Commitment as a Mediator; [Kesan Kepimpinan Kebaktian Terhadap Tingkah Laku Kewarganegaraan Organisasi: Komitmen Organisasi sebagai Pengantara]
by: Ngah N.S.; Abdullah N.L.; Ramdan M.R.; Yazid Z.; Hasan N.A.
Published: (2022)

Organizational commitment and emotional intelligent: Explaining the interaction of personality traits of auditors
by: Mohd Sanusi Z.; Supar M.; Mohd Iskandar T.; Sari R.N.
Published: (2010)

Humanistic leadership and organization commitment among delivery riders: Mediating role of perceived organization support
by: Salleh R.M.; Mansor H.; Fadzil A.S.A.; Majid M.; Azman S.N.; Uteh N.F.; Bakar N.A.
Published: (2024)

The influence of quality of work life on organizational commitment: A study on academic staff in public institution of higher learning in Malaysia
by: Daud N.
Published: (2012)

Workplace stress, organizational commitment and turnover intention: A case of japanese restaurant in Malaysia
by: Bakhtiar M.F.S.; Zamri M.T.; Hashim N.I.; Othman Z.; Ismail M.N.I.
Published: (2016)

Investigating the Mediating Role of Satisfaction in Student E-Wallet Use
by: Kalo I.; Amron M.T.; Marini Hussain F.; Ismail N.S.
Published: (2024)

The important of Knowledge Management and Customer Knowledge Management in enhancing organizational performance
by: Zahari A.S.M.; Mahmood R.; Baniamin R.M.R.; Abdullah N.H.
Published: (2016)

Agent-based simulation in a normative environment using the EPMP domain
by: Hamid N.H.A.; Ahmad A.; Ahmad M.S.; Tang Y.C.A.; Mustapha A.
Published: (2013)

Obligation and Prohibition Norms Mining Algorithm for normative multi-agent systems
by: Mahmoud M.A.; Ahmad M.S.; Ahmad A.; Yusoff M.Z.M.; Mustapha A.; Hamid N.H.A.
Published: (2013)

The role of Relational Norms in mediating the influence of market orientation on relational satisfaction
by: Zakaria Z.; Luqman A.; Ariff Kamaludin M.; Mohd Hussain S.H.; Abdul Halim M.A.S.
Published: (2013)

Psychological Empowerment Link Using Employee Performance and Organizational Commitment on the Generation Gap: PLS-MGA Analysis
by: Ibrahim N.; Farinordin F.A.; Mohamad N.I.; Mohd Soffian Lee U.H.; Ismail A.
Published: (2024)

Psychological Empowerment Link Using Employee Performance and Organizational Commitment on the Generation Gap: PLS-MGA Analysis
by: Ibrahim, et al.
Published: (2024)

The mediating effects of organizational reputation in predicting job seekers attraction from third-party organizational justice perspective
by: Bustaman H.A.; Nor M.N.M.; Taha A.Z.; Zakaria M.
Published: (2019)

SPATIAL EXPERIENCE PSYCHO-BEHAVIORAL INCLINATION MODEL AND PUBLIC SECTOR CONDUCIVE ECOSYSTEM DIMENSION TOWARDS ORGANIZATIONAL COMMITMENT IN NAVAL BASE
by: Ali K.; Yaman R.; Zuhaira F.; Ahmad N.; Moorupan C.
Published: (2023)

Effect of Service Recovery towards Customer Satisfaction in Banking Industry
by: Mohamad Yazid M.F.; Ishak M.F.; Rosmawati Che Mat C.; Ali A.M.; Saidun Z.
Published: (2021)

Exploring the Mediating Role of Students’ Satisfaction Towards Personal Record Building in the Influence of Self-regulated Learning Strategies on Employability Skills
by: Rashidi S.N.; Majid F.A.; Hashim H.
Published: (2023)

Predicting organizational citizenship behavior through psychological ownership and job satisfaction in four-star hotels
by: Dewi I.G.A.M.; Riana I.G.; Kasuma J.; McGuinness E.; Maria S.; Darma D.C.
Published: (2021)

How Does Gamification in an E-Commerce Platform Drive Customer Experience? The Mediating Roles of Perceived Enjoyment and Brand Engagement
by: Lacap J.P.G.; Ricafrente M.I.L.; Caponpon J.; Medina R.; Raneses R.A.; Centeno Z.; Syed Annuar S.N.
Published: (2023)

Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs
by: Othman A.K.; Hamzah M.I.; Abu Hassan L.F.
Published: (2020)

Meal pace experience, customer satisfaction and customer revisit intention at casual dining restaurants in Kuala Lumpur
by: Ismail H.; Amirhonarvari S.; Radzi S.M.
Published: (2012)

Meal pace experience, customer satisfaction and customer revisit intention at casual dining restaurants in Kuala Lumpur
by: Ismail H.; Amirhonarvari S.; Radzi S.M.
Published: (2012)

Hotel Workplace Environment, Millennial Culture and Graduates Career Commitment: An Empirical Investigation
by: Ferdian F.; Zahari M.S.M.; Hanafiah M.H.; Patah M.O.R.A.
Published: (2024)

Analysis of airline customer satisfaction using data mining techniques
by: Mohd Rozaini N.A.A.; Abd Talib N.F.A.; Ul-Saufie A.Z.; Ibrahim N.; Jamil S.A.M.; Ul-Saufie A.Z.
Published: (2024)

The effects of different postures and provocative swallow materials on the normative Chicago 3.0 metrics in a healthy Asian population
by: Mohd Said M.R.; Wong Z.; Abdul Rani R.; Ngiu C.S.; Raja Ali R.A.; Lee Y.Y.
Published: (2021)

The Mediating Role of Self-Efficacy on Online Learning among Accounting Students
by: Muhammad K.; Ghani E.K.; Johari R.J.; Ali M.M.; Sukmadilaga C.
Published: (2024)

Customer satisfaction and loyalty in Malaysian Islamic banks: A PAKSERV investigation
by: Kashif M.; Shukran S.S.W.; Rehman M.A.; Sarifuddin S.
Published: (2015)

CORRELATION BETWEEN JOB SATISFACTION AND MOTIVATION, COMMITMENT, AND PERFORMANCE AND AMONG NURSES IN HOSPITAL SULTANAH BAHIYAH, KEDAH
by: Hussain A.; Sh Abdullah S.S.; Zhao J.
Published: (2023)

Impact of COVID-19 Pandemic on Customer Satisfaction and Loyalty Index for Public Transport
by: Norzelan N.F.; Ishak S.Z.; Haron S.; Sarifah Radiah Shariff S.; Yaacob T.Z.
Published: (2022)

Revisiting the impact of entrepreneurial orientation on SMEs' organizational performance
by: Said J.; Islam K.M.A.; Bhuiyan A.B.; Islam M.S.; Hasan Z.
Published: (2024)

How spiritual leadership boosts elementary and secondary school teacher well-being: the chain mediating roles of grit and job satisfaction
by: Li J.; Ju S.-Y.; Kong L.-K.; Zheng L.
Published: (2024)

Assessing customer satisfaction on service quality of Light Rail Transit (LRT) transportation in Malaysia
by: Azlan N.N.I.M.; Norhisham S.; Roslan R.; Yuzainee M.Y.; Bakar M.F.A.; Ismail N.; Rais N.M.; Yukawa S.; Wakijan A.; Masjuki S.A.
Published: (2024)

Transforming Laundry Services: A User-Centric Approach to Streamlined Operations and Customer Satisfaction
by: Kalo I.; Amron M.T.
Published: (2023)

Role of Human Resource as a Mediator in the Relationship Between First Line Nurse Manager Involvement Factors and Coaching Culture
by: Abdul Rahim N.S.; Hasan M.A.; Saidi M.I.; Abdul Rahim N.R.; Abu Samah I.H.; Widarman B.
Published: (2024)

Creating memorable theme park experiences: the role of customer-to-customer interactions, perceived similarity and sense of immersive
by: Wiyata, et al.
Published: (2024)

In China, customer engagement mediates between brand image and purchase intention of premium hotels
by: Hoo W.C.; Xiaoyan L.; Ziyae B.; Ramli S.; Moosa V.
Published: (2023)

Improving multi-organizational team integration using organizational strategies
by: Rahmat A.B.; Ibrahim C.K.I.C.
Published: (2018)