Organizational learning culture and customer satisfaction: The mediating role of normative commitment
Purpose – The aim of this study is to develop a theoretical framework with which to investigate the inter-relationships between organizational learning culture, normative commitment and customer satisfaction through the use of empirical investigation across the service sector. Design/methodology/app...
| Published in: | Learning Organization |
|---|---|
| Main Author: | |
| Format: | Retracted |
| Language: | English |
| Published: |
Emerald Publishing
2014
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84927518262&doi=10.1108%2fTLO-07-2014-0040&partnerID=40&md5=5c3da789bec9d45b37bbdcfa7e748d63 |