The evaluation of customer satisfaction on service delivery by post office in Malaysia: A service quality and service feature perspective

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The evaluation of customer satisfaction on service delivery by post office in Malaysia: A service quality and service feature perspective

The main objective of this chapter is to determine the level of customer satisfaction pertaining to the service offered by main district post office in the state of Terengganu, Malaysia. Respondents were chosen from all seven districts in the state by using a combination of quota and purposive sampl...

书目详细资料
发表在:	Advances in Business and Management
主要作者:	Mansor N.; Daud R.; Zakaria Z.; Daud N.M.
格式:	Book chapter
语言:	English
出版:	Nova Science Publishers, Inc. 2011
在线阅读:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-84891538701&partnerID=40&md5=13bac84290dbc0b561f79490b97df609

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